Company Policies

1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within 14 days of the date of receipt. The consumer is not entitled to exchange the product after 14 days have passed. 2. For a product to be eligible for exchange, it must be in its original condition and the consumer must not have used or benefited from it. The store has the right to inspect the product before exchange to ensure its condition. The consumer is responsible for the delivery costs if they wish to exchange the product. For international exchanges, the consumer is responsible for all delivery and return costs to the company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1. If the product was manufactured at the consumer's request or according to specifications they provided, except for products that are defective or do not conform to the specifications provided by the consumer. 2. If a defect appears in the product due to the consumer's misuse. Return Policy: 1- Without prejudice to the terms of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within 14 days of the date of receipt. The consumer is not entitled to exchange the product after 14 days. 2- To be eligible for a return, the product must be in its original condition and the consumer must not have used or benefited from it. The store has the right to inspect the product before accepting the return to ensure its condition. 3- The consumer bears all costs associated with the return process. In the case of international returns, the consumer is responsible for all shipping and delivery costs to the shipping company. In the event of any defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured at the consumer's request or according to specifications they provided, except for products that are defective or do not conform to the specifications provided by the consumer. 2- If the product defect is due to misuse by the consumer. Terms and Conditions By using the Creative Solutions Printing website, you agree to the following terms: Use the website lawfully and provide accurate information when creating an account or placing an order. The client is responsible for reviewing and approving designs, text, sizes, and colors before printing begins. Custom orders cannot be modified or canceled after design approval and commencement of production. Payment is made using available payment methods, and production begins after payment confirmation and approval of details. Slight differences may occur between screen and actual print colors due to variations in monitors, materials, and printing methods. The client is responsible for owning the rights to use the images, logos, and designs they provide. All website content, including text, images, and logos, is protected by intellectual property rights and may not be used without permission. The printing press is not liable for errors made by the client, delays caused by shipping companies, or circumstances beyond its control. These terms are governed by the laws of the State of Kuwait, and the printing press reserves the right to update them as needed. Privacy Policy Creative Solutions Printing respects your privacy and is committed to protecting your personal data. We may collect your name, phone number, email address, delivery address, order information, and files you send for printing. We use this data to fulfill orders, process payments, arrange delivery, provide support, and improve our services. We may send you marketing offers after obtaining your consent, and you can unsubscribe at any time. We do not sell your personal data and only share it when necessary with payment, delivery, and hosting providers or when legally required. We take appropriate measures to protect your data from unauthorized access or use. We retain data for as long as necessary to fulfill your order and meet legal and accounting requirements. You have the right to request to view, amend, or delete your data, unless required to retain it by law. The website may use cookies to enhance your user experience and the functionality of website features. By using the website, you acknowledge and agree to this policy. To request modification or deletion of your data, please contact us at: +965 98973651.